Pick Up Stix Rewards FAQ

Answer:

Answer:

Answer:

Fortunes for online orders will not populate until after the designated order pickup time.  Should you find that Fortunes have not populated after that time, please log into the Pick Up Stix App, select the slide out menu (hamburger menu), select "Need Help?", select App/Technical Support, and complete the email by explaining your situation and a Guest Services member will respond within three business days.

Answer:

For the time being, we will be running both Rewards Programs simultaneously. Once a current Loyalty Club Member downloads the new Mobile App, responds affirmatively that they are a current Loyalty Club Member AND inputs their phone number at the time that they download the App, their existing unredeemed Rewards will be transferred over to the App and from that point forward, the App will be the only platform from which they will manage their Rewards, which are now called "Fortunes".

Answer:

Simply key your phone number into the iPad and you will be texted the link to the App. Open the link and sign up! If you do not wish to sign up this way, simply visit the App Store and search for "Pick Up Stix" to access our App.

Answer:

Absolutely not! When you download the App, you will be asked if you were an existing Loyalty Club Member. Respond yes to that question and there will be a few other questions that you must provide answers to, including providing your phone number. You must provide this as this is the only way that we are able to access your historic visit info. All previous visits will transfer over to the new App. And don't worry, we won't use your phone number for any reason other than mapping the visits over to you!

Answer:

Not exactly, but we feel that we have improved the rewards by converting the metric from visits to what we are calling "Fortunes". For every dollar that you spend, you will be awarded one "Fortune". Once you get to 100 Fortunes, you get a FREE Entree. The more you spend, the more you get rewarded! Our average guest that visits us spends roughly $10 per visit, so we felt that going to a "fortunes" approach benefits those who spend more than $10.

Answer:

You will no longer receive offers by way of text, but instead they will be Push Notifications that will appear within the App. Not only will we continue to run campaigns with BOGO's, but we will also be acknowledging your birthday with a special gift to you and promoting fun events with "double points" days, etc.

Answer:

Good question! For each visit that you had on the previous system that you have not already been given a reward for, we will be converting the visit to 10 "Fortunes". If you had seven visits, those will be converted to 70 "Fortunes" and you will be well on your way to the 100 "Fortunes" needed to earn a Free entree!

Answer:

Not a problem! You can participate in our Rewards Club on our website.

Answer:

There are three ways that you can do this. You can either scan a QR code on the scanner available at the cash register of each participating Pick Up Stix, or scan the barcode on the bottom of your receipt using the Pick Up Stix App, or you can enter the code on the bottom of your receipt on our website.

Answer:

Thank you for your inquiry. In order to expedite your inquiry, please log into the Pick Up Stix App, select the slide out menu (hamburger menu), select "Need Help?", select App/Technical Support, and complete the email by explaining your situation and a Guest Services member will respond within three business days.

Fortunes can only be earned on up to two purchases within a 4-hour period using the time on the receipt.

Answer:

Thank you for inquiry. In order to expedite your inquiry, please log into the Pick Up Stix App, select the slide out menu (hamburger menu), select "Need Help?", select App/Technical Support, and complete the email by explaining your situation and a Guest Services member will respond within three business days.

Answer:

We offer order ahead at all participating Pick Up Stix locations. The location may currently be offline. Please call the location directly or try again later.

Answer:

Delivery may not be available in all markets or locations. New delivery providers are added frequently based on their logistics, so please check back soon!

Answer:

Answer:

Fortunes are awarded on the basis of pre-tax sales, not fully loaded sales; therefore, your pre-tax total was $9.96 and you would be awarded 10 Fortunes.

Answer:

You can still participate in the new Pick Up Stix Rewards Program online. Please visit pickupstix.com, select "Rewards", directly below the Apple App Store button, select "Click Here to manage your Fortunes online." Then select "Sign Up" and complete the enrollment form. You will then be able to enter the barcode from your receipt into the website to earn Fortunes towards Rewards!

Answer:

Not a problem! Your Loyalty ID is unique to your email address, not your phone number, as had been the case with the previous Loyalty Program.

Answer:

Click on the slide out menu (hamburger menu) in the upper left hand corner. Scroll down and select "Logout", then "Yes", then select the blue button "Sign Up wih Facebook", and continue through the Facebook prompts.

Answer:

Unfortunately, no. Any order placed through any site other than pickupstix.com or the Pick Up Stix app is not eligible for Fortunes. Fortunes will be earned if a delivery is ordered directly through the Pick Up Stix app or website but will not be awarded for any deliveries through a third-party site.